Coronavirus (COVID-19): advice for UK visa applicants and temporary UK residents
Coronavirus (COVID-19): advice for Tier 2, 4 and 5 sponsors
EU Settlement Scheme update - Covid-19 impact on support services
While applications continue to be processed, during this challenging time they will take longer than usual. In addition, in line with the latest Public Health England advice some of the support services and application routes have temporarily changed. Please find an outline of these changes below. This situation is being kept under constant review and we will continue to keep you updated.
Settlement Resolution Centre (SRC)
The SRC will no longer be answering telephone calls. It will, however, continue to respond to email enquiries and provide a call back function when required. Emails from support organisations will be prioritised where possible.
ID document scanner locations
The ID document scanner locations are following all the latest Public Health England advice to protect staff and the decision has been made, to suspend them at this time.
Postal route for submitting Identity evidence
The postal route for submitting identity evidence is currently suspended. We are unable to accept any documents by post at this time, but all documents already sent to us will be returned as quickly as possible. Applications can still be made online using the “EU Exit ID Document check app”.
57 grant funded voluntary and community sector organisations
Some services have been suspended but organisations are seeking to provide support in other ways, in line with social distancing guidance, for example via telephone and online. Please check with the individual organisations for further details.
There are still 15 months before the deadline of 30 June 2021 for applications to the EU Settlement Scheme, and there is plenty of support available online to support those looking to apply.
Additional support is available to those EU citizens in the UK who do not have the appropriate access, skills or confidence to apply online through Assisted Digital, which can offer assistance over the phone.
We have also translated communications materials into 26 languages and alternative formats can also be requested.
The support services outlined above will be kept under regular review.